Need to know?
Please have a look through this page before sending your enquiries to us. You may
find that the information in this page can help you. If not, please send us as much
detail as possible, using our contact page.
Here is a list of frequently asked questions. Click on a question for the answer.
1 - Where can I use your tracks?
2 - Are your tracks 100% royalty free music?
3 - Is your music copyright free?
4 - What payment methods do you accept?
5 - Are transactions safe? / Will my card details be disclosed?
6 - Do I get a VAT / TAX receipt?
7 - What format are your tracks in?
8 - Do I have to fill in a cue sheet for use in broadcasts?
9 - Do I need to credit you on a production?
10 - Can I use your music as backing for my own song?
11 - I like your music, but I just can't find the right track I'm looking for on
your web site.
1 - Where can I use your tracks?
Answer - You can use our tracks on pretty much anything, as long as they are synchronised
with your production and are not used in isolation. Examples of where you can use
our music include: film, television and radio broadcasts (programmes and commercials),
multimedia presentations, video games, DVD productions, web sites, podcasts and ‘music
on hold’.
There are no limits on the amount of times the music can be used. Back to Top
2 - Are your tracks 100% royalty free music?
Answer - Yes, our tracks are 100% royalty free music. You can use our music in your
productions or use as ‘music on hold’ without paying any extra fees to us. As we
don't subscribe to any royalty collection agencies you are able to include our music
in broadcasts, podcasts and webcasts without paying any extra fees. Back to Top
3 - Is your music copyright free?
Answer - No, Tuned Up Productions remain the sole copyright owners of this music.
You buy a license which gives you the right to use the music in your productions.
Back to Top
4 - What payment methods do you accept?
Answer - We accept all major credit and debit cards cards via PayPal and payments
direct from PayPal accounts. Note that you do not actually need a PayPal account
to pay using your credit or debit card. Back to Top
5 - Are transactions safe? / Will my card details be disclosed?
Answer - All secure payments are handled by PayPal. Their checkout is 128bit encrypted
and they are the leading Internet payment provider. Tuned Up Productions never receive
any of your card details. Back to Top
6 - Do I get a VAT / TAX receipt?
Answer - Due to the complexity of independent country tax rates we do not charge
VAT/TAX on your purchase, therefore you will not require a tax receipt as no tax
is charged and thus no tax can be claimed back on products purchased from Tuned Up
Productions. Back to Top
7 - What format are your tracks in?
Answer - Our previews are in MP3 format and will open in your default media player.
All previews are digitally ‘watermarked’ with a copyright voice message to help
prevent piracy. They are also at a reduced quality setting of 22khz, stereo, 56kbps
for faster downloading. Purchased files are in MP3 format at the highest quality
setting of 44.1khz, stereo, 320kps and are not ‘watermarked’. Back to Top
8 - Do I have to fill in a cue sheet for use in broadcasts?
Answer - No, as we do not subscribe to any of the royalty collection agencies you
are not required to file cue sheets when using our music. Back to Top
9 - Do I need to credit you on a production?
Answer - It's ultimately at your discretion, but we would greatly appreciate it if
you can give us a credit for using our music. You can simply list us as 'Tuned Up
Productions'. Our web address / web link would be a most welcome addition. Back to
Top
10 - Can I use your music as backing for my own song?
Answer - No, you must only use the tracks in synchronisation with a production. You
are permitted to edit tracks (i.e. cut, loop, fade etc) for this purpose only. You
cannot alter tracks, or add vocals, then redistribute as your own music material.
Back to Top
11 - I like your music, but I just can't find the right track I'm looking for on
your web site.
Answer - If you just can’t seem to find the right piece of royalty free music, then
maybe it's time to consider our custom music service. Tuned Up Productions can compose
and produce an original bespoke track exclusively for you. That way you can get the
track that clicks perfectly into place to enhance your production. See custom music
service for more details.
